Any ex-Ameriplanners here?

I have been trying to quit since the 16th. I called and when I finally got through they said it had to be written and I could send them an e-mail. I did that, never heard back and still had access to their stuff. When I called back they said that did not have me as pending withdrawl. I have sent several more e-mails and now I can’t get back through on the phone. I still have their stuff. They are going to charge me the infamous broker fee again too. How in the heck do I get out of this?! Has anyone had any experiences with this? ANy info would be helpful. THanks so much!